Shipping policy

SHIPPING & ORDER PROCESSING

  • Alta Via Crèmerie ships to the contiguous 48 states. Orders are shipped (or delivered if local to Atlanta) on a rolling basis. As our products are handcrafted to order, please allow 5 business days for processing and shipping to occur. 
  • A follow up email with tracking information will be provided once your order has shipped or is en route.
  • A signature is required upon delivery since our products contain CBD. Please confirm someone 21+ will be home to receive the package, especially if you’re sending the frozen desserts as a gift! (Please remember, AVC offers gift cards as well.)
  • Shipments are packed in an insulated cooler box with dry ice to keep them frozen for the transit period. Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it in the cooler and allow it to evaporate. 
  • Weather and unforeseen circumstances can delay shipments. We strongly recommend that you schedule your order to arrive at least 2 business days before your desired usage date to allow for any delays.
  • COVID 19 Policy: Due to the COVID-19 pandemic shipping carriers are experiencing higher than normal volume in facilities across the country. Because of this, we cannot guarantee an exact delivery window, even if your package is shipped priority overnight. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays. 

SHIPPING POLICIES

  • Alta Via Crèmerie is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment.
  • A signature is required upon delivery since our products contain CBD. Shipments that are returned because someone 21+ is not available to sign will be subject to additional charges for reshipment.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
  • It is the customer's responsibility to ensure that the contents of the package are stored in a freezer promptly after delivery.
  • Estimated delivery timelines do not take unexpected weather or operational delays into consideration, which may affect shipping and arrival dates. Alta Via Crèmerie is not responsible for delays due to weather conditions or other natural causes beyond our control, but we will try our best to work with the situation.
  • COVID 19 Policy: Due to the COVID-19 pandemic shipping carriers are experiencing higher than normal volume in facilities across the country. Because of this, we cannot guarantee an exact delivery window, even if your package is shipped priority overnight. We strongly recommend that you schedule your order to arrive at least 1 business day before your desired usage date to allow for any delays. 

CANCELLATIONS & MODIFICATIONS

  • Orders may not be cancelled within 24 hours of the ship date. For order cancellation or modification requests, please email orders@altaviacremerie.com and we will do our best to accommodate you. Gift cards are non-refundable.

CONTACT

  • Please email orders@altaviacremerie.com with any questions or concerns and a representative from our customer service team will get back to you as soon as possible!